The success of our products depends, to a large extent, on the fact that our customers can trust us with the security and protection

of their data. In accordance with the statutory provisions, we take effective technical and organizational measures to ensure a level of protection in the processing of personal data, that is commensurate with the risk involved. Furthermore, we take the protection of your personal data into account through technical design and data protection-friendly standardized settings in the development or selection of hardware, software, and processes. 

 

SSL encryption. We use state-of-the-art encryption methods (for example, SSL) via HTTPS in order to protect the security of your data during transfer. Our security measures are being continuously improved in line with technological developments.
 

With the following information, we would like to inform you about what types of personal data will be processed by us or on our behalf, based on which legal basis, for which purposes, and to what extent. In addition, we will inform you of your rights as a data subject with regards to this processing.
 

In the event that the described processing procedures change, we will adapt this Privacy Policy as necessary. For this reason, we invite you to check the contents of our Privacy Policy on a regular basis. If any actions on your part (e.g. consent) are required due to changes, we will ask you for this in advance.
 

Controller

Eight76 IT Ltd ("Eight76 IT Ltd " or "we") is responsible for the processing of your personal data within the meaning of Art. 4 (7) GDPR.

If you have any questions or concerns, please contact our data protection officer at matt@eight76.co.uk

 

Legal basis

Eight76 IT Ltd  processes your data in accordance with the data protection regulations of the Data Protection Act Regulation (EU) 2016/679 (General Data Protection Regulation - "GDPR").

The relevant legal basis for the processing is stated in the information on the individual categories of data.

Categories of data
 

Eight76 IT Ltd processes different categories of personal data. In the following sections, the data is presented according to the group of data subjects, the respective purpose, and the relevant legal basis.

Customers and business partners

Insofar as we are in a contractual, quasi-contractual or pre-contractual business relationship with you, i.e. if you are already a customer, business partner or are interested in such a legal relationship ("contractual partner"), we process the following data as necessary:
 

  • Personal data (e.g. names, addresses, gender, company, location)

  • Payment data (e.g. bank details, invoices, payment history)

  • Contract data (e.g. subject matter of the contract, type of license, term, customer category, customer ID, login information)

  • Usage data (e.g. websites visited, interest in content, access times, time and duration of the respective remote data connection (session), data volume transferred, online status of the client)

  • Meta-/communication data (e.g. device information, device ID, IP and MAC addresses)

  • Content of communication directed at us (e.g. product or contract inquiries, error messages, responses to our surveys)
     

We will inform you in a transparent manner before or during data collection as to extent of data that is required for this purpose. We process the data:
 

  • to be able to address you in communication,

  • to answer your questions,

  • to establish and fulfil our contractual obligations,

  • to protect our rights,

  • to protect against unauthorized use and misuse of our offers,

  • for related administrative tasks, and

  • for the purposes of business organization.
     

Your data is processed, in particular, to allow you to select, acquire or order the selected products (licenses to use our software and any associated services), as well as to enable payment and processing. During the registration process required to acquire a license, we will create an account for you on in our systems ("customer account" or "user account"). During registration, we will point out which of the above-mentioned details are required for this purpose, in particular to verify registration or the respective use of our login functions and the use of the user account, and to prevent any possible misuse of the customer account. The customer account gives you access to your connection data, the contract/license information, information about the Eight76 IT Ltd clients that are linked to the license, your master data as a customer, invoices, and any settings for payment methods. Eight76 IT Ltd customer accounts are not public and cannot be indexed by search engines. We may use email or in-app messaging to inform users about processes relevant to their user account (such as technical changes) or to invite them to participate in surveys.

The legal basis for the processing is therefore:
 

  • For contract performance and pre-contractual inquiries - Art. 6 (1) (b) GDPR

  • With regard to legal obligation - Art. 6 (1) (c) GDPR

  • Otherwise, with regard to our legitimate interests - Art. 6 (1) (f) GDPR
     

We do not store any content of the respective remote data connection (session data) beyond the required scope of data transfer. The customer can create a chat log or a session recording, which is then only stored locally on the customer's computer. Eight76 IT Ltd does not access these session data.
 

Users of our website

 

Log files

 

When users visit our website, we (or our web hosting provider) collect user access data (so-called server log files). The server log files can include the following data:
 

  • The address and name of the websites and files accessed

  • Date and time of access

  • Data volumes transferred

  • Notification of successful access

  • Browser type and version

  • User's operating system

  • Referrer URL (the previously visited page)

  • IP address
     

This processing takes place to ensure problem-free connection to and smooth use of our website, and to ensure system security and stability. In particular, we do not use your data to draw conclusions about your person. Information of this kind may be statistically evaluated by us in order to optimize our website and the technology behind it. This processing takes place in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website and preventing the misuse of our services.
 

Cookies

 

In addition, we use so-called cookies, i.e. text files that are stored on a user's computer by a browser and contain information about this user during or after his visit to a website, which may be processed by us. This information includes, for example, the login status, pages or media accessed, pseudonymous online identification ("user" or " Eight76 IT Ltd IDs"), the content of a shopping cart, the licensed product selected, or the user-specific settings on our websites.

Please note that there are different types of cookies with different purposes:
 

  • First-party cookies are set by us.

  • Third-party cookies are mainly used by advertisers (so-called third parties) to process user information.

  • Temporary cookies (also: session cookies) are deleted at the latest after a user has left a website and closed his browser.

  • Permanent cookies remain stored on the user's computer even after the browser is closed. This allows, for example, saving the login status or displaying the user-preferred content again directly when the user visits the website later. User interests used for audience measurement or marketing purposes may also be stored in such a cookie.

  • Necessary (also: essential or absolutely necessary) cookies are absolutely necessary for the operation of a website (e.g. to store logins or other user entries, or for security reasons).

  • Statistical, online marketing and personalization cookies, on the other hand, are used to measure audience and to display content to users that matches their potential interests according to the stored data about access to certain content (so-called tracking). If we use these types of cookies or tracking technologies, we will inform you of this beforehand as part of the process of obtaining your consent.
     

Depending on the type of cookies, we use them to process your personal data either on the basis of a previously given consent in accordance with Art. 6 (1) (a) GDPR, on the basis of our legitimate interests in accordance with Art. 6 (1) (f) GDPR (e.g. to support the operation of our website and its improvement), or because the use of cookies is necessary to fulfil our contractual obligations in accordance with Art. 6 (1) (b) GDPR.

 

Before we process your data or have them processed in the context of the use of cookies, when you access the page, we will inform you about which cookies we use and will ask for your consent, which can be revoked at any time (cookie opt-in tool or banner). Before the consent is given, only cookies which are absolutely necessary for the operation of our website may be used.

In addition to the option of revoking your consent at any time, you can also view our website without cookies. Please note that Internet browsers are regularly set to accept cookies. In general, you can disable the use of cookies at any time via your browser settings. Please use the help functions of your Internet browser to find out how you can change these settings (individual functions of our website, such as registration and use of the customer portal, may not work if you have disabled the use of cookies). With regard to tracking, you can also object to the use of cookies via a variety of services, e.g. via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/ ("opt-out").

Registration and use of customer account

 

In the context of the registrations and use of the customer accounts, we store the IP addresses of the customers together with the access times in order to be able to verify the registration and to prevent possible misuse of the customer account. The legal basis for the data processing is Art. 6 (1) (f) GDPR.
 

Contact forms
 

When you visit the Eight76 IT Ltd website, you can use a form to contact us, in particular to request technical support. In addition to the technical details listed in there, you must provide your first and last name, email address, customer ID, the text and the factual context of the inquiry. The personal data transferred to us in this context will only be used to process the respective inquiries. The legal basis for the data processing is Art. 6 (1) (f) GDPR.
 

Surveys
 

We rely on the voluntary feedback from our customers and website users in order to continuously improve our services and products. For this reason, we also use technical services and form functions of third-party providers, which we integrate into our website, in order to establish contact and to design specific surveys. In doing so, we collect the requested data, which you enter in the form, as well as meta and communication data (e.g. IP address), which we can assign to your customer and contract data.

The legal basis for the use of these functions is our legitimate interest in the target group-oriented and flexibly adaptable presentation of contact forms on specific topics in order to be able to efficiently analyze the review of our services by our customers and to improve these services (Art. 6 (1) (f) GDPR). With regard to the collection of your voluntary provided information when using these survey functions, the legal basis is your consent in accordance with Art. 6 (1) (a) GDPR. Participating in the surveys is purely voluntary and is not required for our performance of the contract.
 

Newsletters (email marketing)
 

You have the option of subscribing to a newsletter, i.e. receiving emails from us, via our website & on each email. The specific content of the newsletter is based on the description provided during subscription (e.g. special offers, products and events); otherwise, our newsletters contain information about our services and our company.

In order to subscribe, you just need to provide your email address. It will only be used to send you the newsletter you have subscribed to by email. After subscribing, you will receive an email to this email address, in which you will be asked to confirm your subscription in order to prevent someone from subscribing with a different email address ("double-opt-in procedure"). We record all newsletter subscriptions in order to prove the legal conformity of the subscription process. This includes storing the time of registration and confirmation as well as the IP address.

Newsletters are sent on the basis of the recipient's consent, which can be withdrawn at any time (Art. 6 (1) (a) GDPR), or, if such consent is not required, on the basis of our legitimate interests in direct marketing (Art. 6 (1) (f) GDPR), if and to the extent that this is permitted by law (e.g. in the case of advertising to existing customers). The subscription process is recorded on the basis of our legitimate interests for the purpose of proving that it has been conducted properly (Art. 6 (1) (f) GDPR). If we commission a service provider to send emails, this is done on the basis of our legitimate interests in an efficient and secure mailing system (Art. 6 (1) (f) GDPR).

Please note: The newsletters may contain a so-called web beacon (also called tracking pixel), i.e. a pixel-sized file that is retrieved from our server or from the server of a mailing service provider commissioned by us when the newsletter is opened. As part of this retrieval, we collect technical information, such as information about the browser and your system, as well as your IP address and the time of retrieval.

On the one hand, this information is used to improve our newsletters on the basis of the technical data or to determine target groups and their reading behaviour on the basis of their retrieval locations (which can be determined using the IP address) or access times.

On the other hand, this analysis includes determining whether or not the newsletters are opened, when they are opened, and which links are clicked on. For technical reasons, this information can be assigned to the individual email addresses of the newsletter recipients. However, neither we nor the mailing service provider commissioned by us will make such an assignment; the data is evaluated exclusively to adapt our contents to the reading habits of our users. This evaluation takes place, subject to the express consent of the user to receive the newsletter, on the basis of our legitimate interests for the purpose of using a user-friendly and secure newsletter system which both serves our business interests and meets the expectations of the users (Art. 6 (1) (f) GDPR).

You can unsubscribe from our newsletters at any time, i.e. revoke your consent or object to further receipt of newsletters. A link to unsubscribe from our newsletters can also be found at the end of each newsletter.

Plugins, embedded functions and content

We integrate various functions and content from third-party providers (e.g. graphics, videos or social media buttons and posts) in our website in order to make relevant information about our company and our services easily accessible to you as a user of our website. For this purpose, the third-party providers process the IP addresses of the users, since without the IP address they would not be able to send the content to their browsers.

Social media buttons

When you click on one of our social media buttons, the data is transferred to the corresponding social network via the so-called "Shariff" application. Instead of your browser, a connection with the server of the respective social network platform is established by the server on which our website is located, i.e. initially no personal data of the user is passed on to the social network provider. A "Shariff" button establishes direct contact between the social network and you as a user only when you actively click on the "Share" button. You can recognize the respective provider of the plugin by the marking on the box or in the circle above its respective first letter or the logo. More information about the "Shariff project" can be obtained from the developers of the act magazine: https://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html.
 

Pixel tags

 

In addition, third-party providers may use so-called pixel tags (also known as web beacons) in order to evaluate visitor flows. This exclusively pseudonymous information may also be stored in cookies on the user's device and may contain technical information about the browser and operating system, websites to be referred to, the time of visit, and other details on the use of our website, and may also be linked to such information from other sources. With regard to the legal basis and the individual opt-out options, please refer to the information on the use of cookies in this Privacy Policy.
 

Video integration


We integrate videos from the YouTube platform on our website, in particular via a plugin, in order to provide you with visually rich information about our products and technical processes. In doing so, we use the YouTube "No Cookies" function, i.e. we have enabled the "privacy-enhanced" function. Therefore, videos are accessed via youtube-nocookie.com instead of youtube.com. When the relevant pages are accessed, however, the IP address and other data mentioned under "Log files" are transferred and thus, in particular, information is provided as to which of our Internet pages you have visited. However, this information cannot be associated with you if you are permanently signed in to YouTube or another Google service when you access the page. When you start playing such an integrated video by clicking on it, the YouTube privacy-enhanced mode on your device only stores cookies that do not contain any personally identifiable information, unless you are currently signed in to a Google service. These cookies can be blocked via certain browser settings and extensions. With regard to the legal basis, please also refer to the information on the use of cookies in this Privacy Policy.
 

Interactive maps


Furthermore, we integrate Google Maps on our website in order to include an interactive map directly on the website to determine our company location and to allow you to conveniently use the map function for better navigation. In certain versions, the integration means that when the user accesses the website, Google may set cookies with which a connection to the Google network is established. The legal basis for the integration of Google Maps and the associated data transfer to Google is your consent (Art. 6 (1) (a) GDPR). Please refer to the information on the use of cookies in this Privacy Policy.
 

Protection of the website


We use the Wix Security service to protect our website from viruses and malware and to fend off attacks by computer criminals. IP addresses are stored on the third-party servers, in particular, to protect against so-called brute-force and DDoS attacks. IP addresses classified as harmless are placed on a white list. The protection of our website and its users constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. In addition, the plugin uses cookies to recognize whether the visitor of our website is a human or a robot. In this respect, please refer to the information on the use of cookies in this Privacy Policy. The Live Traffic View option of the plugin is disabled as it is not mandatory.
 

Multilingual design


We also use the multilingual WPML plugin in order to offer you our website in different languages. The design of our website that is comprehensible for as many users as possible constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. For this purpose, when you visit our website, WPML sets a cookie in order to store the language setting you have selected. In this respect, please refer to the information on the use of cookies in this Privacy Policy.
 

SEO

 

We use the WIX SEO plugin to support the search engine optimization of our website. This plugin ensures the technical optimization of our website for search engines while supporting us in the development of content on our website. This is done to make sure that customer groups interested in our offers can easier find us on the Internet, which is a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. The plugin uses cookies. In this respect, please refer to the information on the use of cookies in this Privacy Policy.

Web analysis

 

For the evaluation of visitor flows on our website, we may record the behaviour, interests or demographic information of the users of our website as pseudonymous values. Based on this audience analysis, we can, for example, identify under which IP address, at what time and from where certain contents of our website or its functions are most frequently accessed, or invite the user to use them again. This also allows us to better understand which functions or content of our website require optimization (because they are not accessed as often or not at all). For this purpose, we create and store user profiles in a file (a so-called cookie), or we may use similar procedures with the same purpose.

On the one hand, to protect the users, we use a so-called IP masking procedure (pseudonymization by shortening the IP address) when storing the users' IP addresses. On the other hand, in the context of web analysis and optimization, no real user ID data is stored (i.e. neither email addresses nor names), but strictly pseudonyms. Therefore, we do not know the actual identity of the users. We use the stored data exclusively for the aforementioned purposes in their pseudonymous user profiles. With regard to the legal basis and the individual opt-out options, please refer to the information on the use of cookies in this Privacy Policy.
 

Online marketing
 

User profiles can be created and stored in a file (cookie) to display advertising content or to market advertising space (online marketing). These data can be used to determine the users' potential interests and to measure the effectiveness of online marketing. The stored data may include content accessed, websites visited, online networks used, as well as communication partners and technical information, such as the IP address, the browser used, the computer system used, and information on usage times. If users have consented to their location data being collected, this data may also be processed.

The following shall also apply in the case of online marketing: We use a so-called IP masking procedure (pseudonymization by shortening the IP address) when storing IP addresses. In the context of web analysis and optimization, no real user ID data is stored (i.e. neither email addresses nor names), but strictly pseudonyms.

Therefore, we do not know the actual identity of the users. We use these stored data exclusively for the aforementioned purposes in their pseudonymous user profiles. In exceptional cases, real ID data may be assigned to the user profiles if the respective user is a member of a social network whose online marketing process we use and with whose providers the users have entered into agreements (e.g. by giving consent during registration), according to which the network may link the user profiles with the aforementioned data.
 

Otherwise, we only have access to summarized information about the success of our advertisements, i.e. we can measure which of our online marketing processes have led to a so-called conversion (i.e. to an inquiry or a contract with us).

In general, the data stored in the cookies (or using comparable processes) may also be read on other websites (which use the same online marketing process) and, in turn, may be analysed for the purpose of displaying content, supplemented with further data if necessary, and stored on the server of the online marketing process provider.

With regard to the legal basis for online marketing processes and the individual opt-out options, please refer to the information on the use of cookies in this Privacy Policy.
 

Review procedures and widgets

 

We use the so-called review widgets on the Eight76 IT Ltd website to allow our customers to review providers and products, and for our own quality management. In the process, a reference to the results of the review of our products by customers offered by a service provider named in there is integrated via a linked page or image element. When the image element is called up, the service provider's web server automatically saves the IP address and the information listed under "Log files". Further personal data may be transferred to the respective service provider if you have decided to review our products according to their terms and conditions.

This data processing takes place on the basis of Art. 6 (1) (f) GDPR and is necessary to safeguard our legitimate interest in transparent review management and to ensure that we only publish reviews by users who can actually report on their own experiences as our customers and users of our products.

Customer Relationship Management

We use Customer Relationship Management (CRM) systems to maintain our customer relationships as part of our online presence. They help us to effectively systematize, manage and document product-relevant information offers and communication with our customers. This is done using software solutions which integrate the following aspects when using our website:

  • Contact management

  • Email marketing

  • Social media publishing

  • Web analysis

  • Online marketing

  • Customer review management
     

With regard to the legal basis and the individual opt-out options, please refer to the information on the aforementioned topics and the services used in this Privacy Policy.

In the case that you are already a registered customer of Eight76 IT Ltd, the Web Analysis and Online Marketing services may contain specific information about your customer, contact and contract information that shall be linked with your account. The legal basis for the use of this personal data is our legitimate interests in improving our website to make it easier for the customers to use it and to provide additional information and offers pertaining to our services (Art. 6 (1) (f) GDPR).

Content Delivery Network

In order to deliver the content of our website, i.e. also large media files (such as graphics, videos or program scripts) to you faster and more securely, we use regionally distributed servers of a so-called Content Delivery Network (CDN), which are connected via the Internet. In doing so, we establish a connection to the server of the CDN service provider and transfer your IP address there. If you are signed in with an existing user account with this service provider while visiting our website, this service provider can also associate your visit to our website with your user behaviour. The legal basis for the use of a CDN and the associated data transfer are our legitimate interests in improving our website to make it easier for the customers to use it (Art. 6 (1) (f) GDPR).

In addition, the service provider can send further cookies to your browser. In this respect, please refer to the information on the use of cookies in this Privacy Policy.